July 7, 2020
A Pause Before Federal Privacy Regulations Provides Opportunity to Reconsider These 4 Data Practices
Provocateur: At the start of 2020, many individual states were exploring laws to match the…
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kdoran
July 2, 2020
Maintaining Customer Trust in a Shifting Consumer Landscape
How are CXOs shifting to maintain customer trust as they deal with the radically changing…
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kdoran
June 30, 2020
How Much Impact Has COVID-19 Had on Customer Experience?
Forrester has announced its U.S Customer Experience Index 2020, along with a report on how…
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kdoran
June 25, 2020
Data, Agility and the FreshDirect Customer Experience
The COVID-19 pandemic and lockdown have changed life and business in many unexpected ways. For some…
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kdoran
June 23, 2020
Member Spotlight: Barry Blumenfield, BMI Global-OMS
Choosing a future career is tough for most high school students—but it wasn’t for Barry…
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kdoran
June 18, 2020
Motivating Team Leaders for Maximum Impact
As a senior executive dealing with unprecedented operational requirements brought about by the COVID-19 pandemic,…
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kdoran
June 17, 2020
Customers’ Trust Is Hard Earned, and So Is Their Data
Provocateur: Third-party databases have been the bedrock for marketing for decades, but their time is…
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